This article was originally published in CleanLink.
In an industry such as building service contracting, the work that is performed speaks for itself. When people walk into a business, the condition of the building often serves as the first impression.
“I think if we as BSCs work hard to partner with FMs in the day-to-day operations that alone builds value,” Flug says. “Taking the time to be the best in customer service wins in the end.”
It’s important that BSCs understand the pivotal role they play in building management, Hewett says.
“The biggest issues FMs are dealing with is customer satisfaction,” he explains. “A couple of the biggest issues are hot or cold buildings, and janitorial issues. Twenty years ago it was, ‘Are the trash cans getting picked up or not?’ Now, [facility managers] want to know they have someone they can trust, someone who is responsible and can understand their needs in the marketplace.”
Read the full article here to learn more about the biggest cleaning complaints.